PRIVACY – OUR COMMITMENT
Our Commitment to Your Privacy
At Volcanic Dino-Sauce, your privacy matters.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you browse our website, place an order, or subscribe to our newsletter.
We’re committed to being transparent, responsible, and fully compliant with the UK General Data Protection Regulation (UK GDPR).
By using our website, you agree to the collection and use of your information as described here.
This policy covers:
• What personal data we collect
• How and why we use it
• The lawful basis for processing it
• Who we share it with
• Your rights and how to exercise them
WHO WE ARE
Who We Are
For the purposes of UK GDPR, the data controller is:
Volcanic Dino-Sauce Ltd
London, United Kingdom
admin@volcanic-dinosauce.com
If you have any questions about this policy or how we handle your data, please contact us using the details above.
The Information We Collect
We collect information to process your orders, improve our services, and communicate effectively.
The data we collect falls into the following categories:
• Personal Identification & Contact Details – Name, billing and delivery address, email address, and phone number.
• Order & Transaction Information – Details of the products you buy, order history, and payment information (handled securely by our payment partners).
• Communications Data – Any messages or correspondence you send us.
• Website Usage Data – Information such as your IP address, browser type, device details, and pages visited (collected through cookies and analytics).
• Marketing Preferences – Your opt-in choices for newsletters or promotional emails.
Cookies & Tracking Technologies
Our website uses cookies — small data files stored on your device — to improve your browsing experience.
We use them to:
• Enable essential website functions (like keeping your cart updated)
• Analyse traffic and site performance (via Google Analytics)
• Remember your preferences (like location or language)
You can manage or disable cookies through your browser settings at any time.
Non-essential cookies are only placed if you consent.
Security Measures
We take every reasonable step to protect your information, including:
• SSL encryption during checkout and account log-ins
• Secure, access-controlled servers
• PCI-compliant payment processing partners
How We Use Your Information (and Why)
How We Use Your Information (and Why)
Purpose Types of Data Used Lawful Basis
To process and fulfil your order Identification, Contact, Order & Transaction Data Performance of a contract – Needed to deliver your purchase.
To communicate with you (confirmations, updates) Identification & Contact Data Performance of a contract
To provide customer support Identification, Contact & Communications Data Legitimate interests – To resolve queries quickly and effectively.
To send marketing updates (if opted in) Identification, Contact & Preferences Consent – You can withdraw at any time.
To improve our website and services Website Usage Data Legitimate interests – To understand behaviour and enhance performance.
To comply with legal obligations All relevant data Legal obligation – e.g., accounting and tax requirements.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Data Sharing & Disclosure
We never sell your data.
We only share it with trusted service partners who help us operate our business securely and efficiently:
• Payment Processors (Stripe, PayPal, etc)– To process your transactions safely.
• Delivery Partners (Royal Mail, DPD) – To deliver your order to your door.
• E-commerce Platform Providers WOO COMMERCE – To host and operate our website infrastructure.
• Analytics Providers (Google Analytics) – To monitor performance and user experience.
Each partner is fully UK GDPR-compliant and contractually bound to handle your data safely.
We may also share information with authorities if legally required to do so.
Your Privacy Rights
Under UK GDPR, you have the right to:
• Be informed about how we use your data
• Access the personal data we hold about you
• Rectify any inaccurate or incomplete information
• Request erasure (“be forgotten”) where applicable
• Restrict processing in certain circumstances
• Data portability – receive and reuse your data across services
• Object to processing for direct marketing or legitimate interests
To exercise any of these rights, contact us.
Requests are free of charge unless they are repetitive or excessive.
Contact & Complaints
If you have any concerns about how your data is handled, please contact:
Volcanic Dino-Sauce Ltd
admin@volcanic-dinosauce.com
London, United Kingdom